Policy - we appreciate your consideration of the following


First the easy stuff:

  • There is plenty of free street parking - the street is no exit

  • Note that there are internal stairs - let us know if you require help. Unfortunately we have no easy wheelchair access

  • Payment options are cash or internet transfer, or you may pay by credit card when you book. Our account for payment is 06 0549 0301687 03. PayPal may also be used however please check with us first as there are fees applied by PayPal, and the exchange rate to consider if overseas. Payment may be made early but must be made immediately after the session unless other arrangement has been made. See below for non-payment terms

  • It is important to respect each others time. Please schedule a reminder for your massage session

  • To ensure you get the best from your massage, please be on time. Whilst we appreciate being able to care for your needs and to help you reach your goals, late arrival may mean that your session may be shorter as we can not keep the next client waiting

  • Please do not arrive more than 5-minutes early as the time between appointments is required to prepare for your massage session

  • Those under 18 years of age (minors) must be accompanied by a parent or guardian during their massage session

  • We do not have the capacity to mind unattended children

  • We understand that coming to a male therapist may cause uncertainty for some. Any client may bring a chaperone (friend or relative). All we ask is that you let us know in advance so that we can prepare for an extra person in the clinic

  • Massage therapy can enhance relaxation, reduce stress, reduce pain from muscular tension and spasm, and increase range of motion. Massage therapists are not licensed to practice medicine, therefore we do not diagnose illness or disease; perform spinal manipulations, or prescribe medical treatments. Massage therapy is not a substitute for medical treatment, medication or diagnosis for any given health condition. We recommended appropriate health management for any condition you may have

  • In consideration of contraindications and cautions for massage, we must be made aware of previous and existing physical and mental conditions, as well as current medications that may affect your massage. It is your responsibility to keep us updated on any changes to your health status each time you receive massage. The confidentiality of your information is assured


Now the not so easy stuff including cancellation policy

  • We understand that life happens and sometime you need to cancel or reschedule an appointment. In consideration of other clients, your massage therapistand the clinic being reserved just for you, we require a minimum of 24 hours notice prior to the appointment. Inside 24-hours, we request the full cost of the session

  • No-shows will be treated as cancellation without notice and full payment expected. This includes bookings made and cancelled within 24 hours of the scheduled session time. We may choose not to accept further bookings from you

  • Unpaid accounts may incur late payment fees (5% per month), legal and/or recovery costs (these are situationally dependent and may vary)

  • Massage will not be offered to anyone who is observed to be under the influence of alcohol or illicit drugs

  • We do not offer sensual or sexual massage or services of any kind

  • If you arrive unwell, your massage may need to be be rescheduled. Please reschedule early if you feel ill