Policy - we appreciate your consideration of the following

 

First the easy stuff:

  • There is plenty of free street parking - the street is no exit

  • Note that there are internal stairs - let us know if you require help. Unfortunately we have no easy wheelchair access

  • Payment options are cash or internet transfer (preferred). Our account for payment it is 06 0549 0301687 03.

  • It is important to respect each others time. Please ensure you schedule a reminder for your massage session

  • To ensure you get the best from your massage, please be on time. Whilst we appreciate being able to care for your needs and to help you reach your goals, late arrival may mean that your session may be shorter as we can not keep the next client waiting

  • Please do not arrive more than 5-minutes early and the time between appointments is required to prepare for your massage session

  • Those under 18 years of age (minors) must be accompanied by a parent or guardian during their massage session

  • We do not have the capacity to mind unattended children

  • We understand that coming to a male therapist may cause uncertainty for some. Any client may bring a chaperone (friend). All we ask is that you let us know in advance so that we can prepare for an extra person in the clinic

  • Massage therapy can enhance relaxation, reduce stress, reduce pain from muscular tension and spasm, and increase range of motion. Massage therapists are not licensed to practice medicine, therefore we do not diagnose illness or disease; perform spinal manipulations, or prescribe medical treatments. Massage therapy is not a substitute for medical treatment, medication or diagnosis for any given health condition. We recommended appropriate health management for any condition you may have

  • In consideration of contraindications and cautions for massage, we must be made aware of previous and existing physical and mental conditions, as well as current medications that may affect your massage. It is your responsibility to keep us updated on any changes to your health status each time you receive massage. The confidentiality of your information is assured

 

Now the not so easy stuff including cancellation policy

  • We understand that life happens and sometime you need to cancel or reschedule an appointment. In consideration of other clients, your massage therapistand the clinic being reserved just for you, we require a minimum of 24 hours notice prior to the appointment. Inside 24-hours, we reserve the right to charge up to the full cost of the session booked

  • No-shows will be treated as cancellation without notice and full payment expected. We may choose not to accept further bookings

  • Massage will not be offered to anyone who is observed to be under the influence of alcohol or illicit drugs

  • We do not offer sensual or sexual massage or services

  • If you arrive unwell, your massage may need to be be rescheduled. Please consider both your and our health and reschedule early if you feel ill

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